SGA LUXE CLEANING SERVICES
Frequently Asked Questions
If your question is not answered here, call us on +1 226-922-7555 and ask.
Booking and scheduling
How do I book a cleaning?
Request a free quote through the website or call us on +1 226-922-7555. Once the scope and price are agreed, we book you a slot and confirm it with you.
Do you offer one-time cleaning?
Yes. There is no requirement to commit to a recurring schedule. Book a single clean whenever you need one.
Do you offer recurring cleaning?
Yes, weekly, bi-weekly and monthly. Recurring clients pay less per visit than one-time bookings.
What are your hours?
We are available Monday through Sunday, 8:00am to 6:00pm.
How do I cancel or reschedule?
Call or email as early as you can and we will move your slot. The notice period that applies to your booking is set out in your written confirmation.
On the day
Do you bring your own cleaning supplies?
Yes, our team arrives with everything needed. If you would prefer we use your own products, just let us know when you book.
Do I need to be home during the cleaning?
Not at all. Many clients give us access instructions and come home to a finished space. If you would rather be there the first time, that is completely fine.
How should I prepare my home?
Clear away anything you do not want moved, and put away valuables and personal documents. You do not need to tidy for us, but the less clutter there is, the more time we spend actually cleaning.
What about my pets?
Please tell us about any animals in the home when you book. If a pet needs to be secured while we work, we will agree that with you in advance.
Do you clean inside ovens and refrigerators?
Not as part of a standard clean, but both are available as add-ons. They are included as standard in a move-out clean.
Trust and safety
Are you insured?
Yes. SGA Luxe carries business liability insurance, and we can provide proof of coverage before your first clean.
Are your cleaners background checked?
Ask us when you request your quote and we will tell you in writing exactly what checks we run on the people who enter your home.
Are you bonded?
We carry business liability insurance. If bonding is a requirement for you, ask us and we will confirm in writing before you book.
What happens if something is damaged?
Tell us as soon as you notice it and within 48 hours where possible. We carry business liability insurance and will work with you and our insurer to put it right.
What happens if I am not satisfied?
Tell us as soon as you notice and we will agree with you how to put it right, which usually means returning to re-clean the affected area.
Services and coverage
How far do you travel?
We serve Brantford and the surrounding communities including Paris, Ancaster, Hamilton, Cambridge and Woodstock. Any travel charge for your address is included in the quote you receive, so you see it before you book.
Do you clean Airbnb properties?
Yes. We do full guest-ready turnovers including linen changes and a photo report of any damage or low stock.
Do you clean offices?
Yes. Offices, clinics, salons and small commercial spaces, usually cleaned outside your business hours.
Do you offer move-in and move-out cleaning?
Yes, cleaned empty and to the standard a move-out inspection is normally held to.
Do you offer post-construction cleaning?
Yes. It is a separate service from deep cleaning because construction dust behaves differently and usually needs more than one pass.
Payment
What payment methods do you accept?
Accepted payment methods are confirmed in writing with your quote, before you book.
When is payment due?
Payment terms are set out in your written confirmation before you book.
Do you take a deposit?
If a deposit applies to your booking we will tell you in writing before you confirm, including whether it is refundable.
Do your prices include HST?
Prices shown on this website are before tax. Any applicable tax is shown on your final written quote.
Still have a question?
Call us, email us, or send through the quote form and we will come back to you.
+1 226-922-7555 | info@sgaluxecleaning.com | Open 7 days, 8:00am to 6:00pm