Terms & Conditions

Last updated: 23 September 2026

Our services

We provide residential and commercial cleaning as described on this website. The exact scope of your clean is what we confirm to you in writing when we quote, not the general descriptions on our service pages.

Quotes and estimates

Any figure produced by the estimator on this website is an estimate only and is not binding. A quote becomes binding once we have confirmed it in writing. If the property differs materially from what you described, we will tell you before starting and agree a revised price with you.

Booking and access

You are responsible for giving us safe and lawful access to the property at the agreed time. Where you give us a key, a lockbox code or an alarm code, we agree in writing how it is stored and who has access before you hand anything over. If we cannot get in, we will contact you straight away and agree the next step with you. Any charge that applies to your booking is set out in your written confirmation, before you confirm..

Payment

Accepted payment methods, when payment is due, and whether any tax applies are all set out in your written quote before you book. Prices shown on this website are before tax.

Cancellation

Cancellation and rescheduling are covered in our Cancellation Policy.

Our liability

SGA Luxe carries business liability insurance. If we damage something while working in your property, tell us within 48 hours so we can inspect it and deal with it properly. We carry business liability insurance and will work with you and our insurer to resolve it. We are not liable for pre-existing damage, wear, or items that were already unstable, nor for loss you could not reasonably have expected.

What we will not do

For the safety of our team we do not clean biohazards, mould infestations, pest infestations, or anything above safe reach from a two-step stool. We do not move heavy furniture or appliances. If we find any of these we will stop and talk to you.

Complaints

If something is not right, tell us within 48 hours and we will agree with you how to put it right, which usually means returning to re-clean the affected area.

Governing law

These terms are governed by the laws of the Province of Ontario.