Cancellation Policy

Last updated: 23 September 2026

We hold a slot for you and turn other work away for it, so we ask for reasonable notice. We also understand that life happens, and we would always rather you told us early than not at all.

Notice we need

Please give us as much notice as you can, and at least 24 hours wherever possible. The notice period that applies to your booking is set out in your written confirmation.

Cancelling with enough notice

No charge. We will reschedule you into the next slot that suits.

Cancelling late

We would rather talk to you than apply an automatic charge. Any charge that applies to your booking is set out in your written confirmation, before you confirm.

If we cannot get in

If we arrive and cannot access the property, that counts as a late cancellation. Any charge that applies to your booking is set out in your written confirmation, before you confirm.

Rescheduling

Recurring bookings can be moved or paused by contacting us. There is no lock-in period.

If we have to cancel

If we need to cancel, for illness, weather or a vehicle problem, we will tell you as early as we can and offer you the first available replacement slot. You will never be charged for a clean we could not deliver.

How to cancel

Call or text +1 226-922-7555, or email info@sgaluxecleaning.com. Please do not rely on a message left anywhere else.